SRE Slo creation steps

1. Operation

A new order is generated, submit and acknowledged

Note: customer facing, important to user

2. Service level indicator

Latency in seconds from order accepted to order acknowledged

Note: get from logs or telemetry

3. Aggregation window

8 hors

Note: trends

4. Target value

90%

5. Objective summary

New orders are acknowledged in one second and achieve this level of service 90% of the time