SRE Slo creation steps

1. Operation

A new order is generated, submit and acknowledged

Note: customer facing, important to user

2. Service level indicator

Latency in seconds from order accepted to order acknowledged

Note: get from logs or telemetry

3. Aggregation window

8 hors

Note: trends

4. Target value

90%

5. Objective summary

New orders are acknowledged in one second and achieve this level of service 90% of the time

4 categories of SLI

  1. Latency SLI
  2. Availability SLI. (e.g. health endpoint)
  3. Consistency SLI ( Time for cache to refresh)
  4. Throughput SLI ( batch vs real-time)

SRE/SloSteps (last edited 2026-04-05 20:39:20 by PieterSmit)